Paws & Pinecones

Pine to Pup Promise

Your puppy will outgrow their collar.

That's the whole point.

When they do, we'll size them up, same style, same craft, next chapter. And the collar they leave behind finds a rescue dog who needs it.

Enroll your pup

Everything you need to know,

  • Coverage Includes

    • Bandanas (if sized)
    • Collars
    • Harnesses

    Excludes custom engraved items or limited made-to-order pieces.

  • Exchange Terms

    • One size-up exchange per enrolled item
    • Valid for 9 months from purchase date
    • Same style/pattern, next size up
    • If original print is sold out: customer may select another print in the same collection

  • Pinecone Passdown

    Returned wearable items will be

    • donated to rescues/Shelters
    • Or used in seasonal rescue donation drives

  • Why it exists

    Both Murphy and Avery came to us as rescues. Every collar that gets passed down through this program finds a dog who needs it. That circle, from growing pup to rescue dog, is the soul of Paws & Pinecones

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Extra Information

How it works

Pine to Pup Promise™

  • $15 per eligible item
  • One size-up exchange
  • 9 months coverage
  • Same print replacement
  • Backup print choice if sold out
  • Unused coverage converts to store credit
  • Customer pays return shipping
  • You pay replacement shipping
  • Returned gear donated through Pinecone Passdown
  • Bonus 10% off matching accessory when redeeming
  • Pups under 8 months only

What's not covered

The following items are NOT eligble

  • Limited editions
  • Luxury leather
  • Custom pieces
  • Embroidered/personalized items
  • Bundles/sets
  • High-value heirloom pieces

Growth Credit

  • Growth Credit applies only if no size-up exchange is redeemed.
  • Issued as store credit only
  • Valid for 6 months
  • One-time use
  • Non-transferable
  • Not redeemable for cash
  • Excludes shipping

What if my puppy never sizes up?

Unused enrollment converts into store credit equal to enrollment paid.

What’s included with pine to pup promise™

Every enrollment includes:

✔ One eligible size-up exchange within 9 months
✔ Growth Credit if your promise goes unused
✔ Participation in Pinecone Passdown donation support
✔ A complimentary Pine to Pup Milestone Certificate™ when your pup sizes up

Where your collar goes next

As part of the Pine to Pup Promise™, eligible returned gear may be thoughtfully passed forward to help support rescue organizations, shelters, and community efforts caring for dogs in need.

Through Pinecone Passdown™, gently used pieces can find a second purpose helping shelter dogs, rescue pups, and even strays begin new chapters with comfort, dignity, and care.

Because we believe good gear can do more than accompany adventures. It can give back.

From one beloved pup to another. From one adventure to another.