FAQ
Are your bandanas handmade or custom designed?
Yes, All Bandanas are handmade.
Our pieces feature original Paws & Pinecones designs and thoughtfully selected materials, created with both beauty and everyday wear in mind.
What is the difference between a Bandana and a Bandana Collar
Bandana
A classic, standalone accessory that ties around your dog’s neck, It’s lightweight, versatile, and easy to switch out for different looks.
Bandana Collar
An all-in-one design where the bandana is built directly into the collar. It features a secure closure (like snaps or a buckle) and stays perfectly in place, no adjusting needed. Think of it as a more elevated, polished version made for everyday wear.
Some designs can slide onto your dogs existing collar.
How long does shipping take?
• In-stock items: Please allow up to 5 business days for your order to be processed and prepared for shipment.
• Made-to-order or currently out-of-stock items: Please allow approximately 8–12 business days for processing before shipment.
• Custom embroidered items: Processing times vary by item. Please refer to the processing time listed on the individual product page when placing your order.
Please note that processing times are separate from shipping/transit times. Once your order has shipped, you’ll receive tracking information so you can follow it on its way to you. 🌲🐾
Do you offer free shipping?
Yes, we offer free U.S. shipping (Ground) on orders $75+
Do you accept returns?
Returns and exchanges may be accepted for eligible non-custom, non-personalized items.
All return or exchange requests must be made within 7 days of delivery and must be approved by Paws & Pinecones before the item is sent back. Items returned without prior approval may not be accepted.
Custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or there is an error with your order.
Please see our full Returns Policy for eligibility, return instructions, and additional details.
How do I care for my bandana?
Machine wash cold, gentle cycle recommended.
Lay flat or tumble dry low.
Do not bleach.
Are your products personalized?
Some products may offer customization or personalization. Personalized and made-to-order items are final sale.
Do you offer a rewards program?
Yes — join The Pinecone Club to earn Pinecones on purchases and unlock rewards.
What size should I order?
Please refer to our Size Guide on each product page. If your dog is between sizes, we recommend sizing up for a more relaxed fit.
Who are Murphy & Avery?
Murphy and Avery are the golden retrievers behind Paws & Pinecones and part of the inspiration for our brand.