FAQ
Are your bandanas handmade or custom designed?
Yes, All Bandanas are handmade.
Our pieces feature original Paws & Pinecones designs and thoughtfully selected materials, created with both beauty and everyday wear in mind.
What is the difference between a Bandana and a Bandana Collar
Bandana
A classic, standalone accessory that ties around your dog’s neck, It’s lightweight, versatile, and easy to switch out for different looks.
Bandana Collar
An all-in-one design where the bandana is built directly into the collar. It features a secure closure (like snaps or a buckle) and stays perfectly in place, no adjusting needed. Think of it as a more elevated, polished version made for everyday wear.
Some designs can slide onto your dogs existing collar.
How long does shipping take?
Orders typically ship within 5 business days, unless otherwise noted.
Do you offer free shipping?
Yes, we offer free U.S. shipping (Ground) on orders $75+
Do you accept returns?
All sales are final.
Exchanges may be considered within 7 days of delivery for eligible non-custom, non-personalized items only.
Please see our full Returns Policy for details.
How do I care for my bandana?
Machine wash cold, gentle cycle recommended.
Lay flat or tumble dry low.
Do not bleach.
Are your products personalized?
Some products may offer customization or personalization. Personalized and made-to-order items are final sale.
Do you offer a rewards program?
Yes — join The Pinecone Club to earn Pinecones on purchases and unlock rewards.
What size should I order?
Please refer to our Size Guide on each product page. If your dog is between sizes, we recommend sizing up for a more relaxed fit.
Who are Murphy & Avery?
Murphy and Avery are the golden retrievers behind Paws & Pinecones and part of the inspiration for our brand.